ICERIVER KS系列设备维护指南保障设备稳
Dear Customer,
We are aware of the web display issues some customers are experiencing with their KS0 Ultra machines. While our technical team is working on a new firmware update to permanently resolve this problem, we recommend the following temporary solution:
Temporary Solution: Change IP Mode to Static IP
1. Access IP Settings:
- Go to the IP Settings page.
- Under IP configuration, change the Protocol to "Static".
2. If Host Name, IP, Subnet Mask, Gateway, and DNS Server Are Not Empty:
- Directly enter a new static IP in the IP field and save.
3. If Host Name, IP, Subnet Mask, Gateway, and DNS Server Are Empty:
- Retrieve these details from another functioning machine (such as another KS0, KS0PRO, etc.).
- Copy the information into the respective fields.
- Enter a new static IP (ensure it does not conflict with other devices; temporarily turning off other machines can help) and save.
4. Ignore Any Errors on Reboot:
- The machine may show an error upon reboot; you can ignore this.
- The machine should now reboot with the static IP settings saved.
5. Verify WEB Interface Functionality:
- After the machine reboots, check if the web interface is displaying correctly.
- If it is, change the IP settings back to DHCP.
- The machine should now operate in DHCP mode with the web interface displaying correctly.
Our technical team is actively working on developing a new firmware to permanently fix this issue. We appreciate your patience and understanding in the meantime.
Thank you for your cooperation.
Best regards,
尊敬的客户:
我们知道一些客户在 KS0 Ultra机器上遇到了网页显示问题。虽然我们的技术团队正在进行新的固件更新以解决此问题，但我们建议使用以下临时解决方案:
临时解决方案：将IP模式改为静态IP
1. 访问IP设置：
-转到IP设置页面。
-在IP配置下，将协议更改为“静态”。
2. 如果主机名、IP、子网掩码、网关和DNS服务器不为空：
-直接在IP栏位输入一个新的静态IP，然后储存。
3. 如果主机名、IP、子网掩码、网关和DNS服务器为空：
-从另一台运行中的计算机（例如另一台 KS0、 KS0 PRO等）检索这些详细信息。
-将信息复制到相应的字段中。
输入一个新的静态IP（确保它不与其他设备冲突；暂时关闭其他机器会有帮助）并保存。
4.在重新启动时忽略任何错误:
-计算机在重新启动时可能显示错误；您可以忽略此错误。
-机器现在应该重新启动与静态IP设置保存。
5. 验证WEB界面功能:
-机器重新启动后，检查网页界面是否显示正确。
-如果是，更改IP设置回DHCP。
-机器现在应该在DHCP模式下运行，Web界面显示正确。
我们的技术团队正在积极开发一种新的固件来性地解决这个问题。在此期间，我们感谢您的耐心和理解。
谢谢你的合作。
致以诚挚的问候，
We are aware of the web display issues some customers are experiencing with their KS0 Ultra machines. While our technical team is working on a new firmware update to permanently resolve this problem, we recommend the following temporary solution:
Temporary Solution: Change IP Mode to Static IP
1. Access IP Settings:
- Go to the IP Settings page.
- Under IP configuration, change the Protocol to "Static".
2. If Host Name, IP, Subnet Mask, Gateway, and DNS Server Are Not Empty:
- Directly enter a new static IP in the IP field and save.
3. If Host Name, IP, Subnet Mask, Gateway, and DNS Server Are Empty:
- Retrieve these details from another functioning machine (such as another KS0, KS0PRO, etc.).
- Copy the information into the respective fields.
- Enter a new static IP (ensure it does not conflict with other devices; temporarily turning off other machines can help) and save.
4. Ignore Any Errors on Reboot:
- The machine may show an error upon reboot; you can ignore this.
- The machine should now reboot with the static IP settings saved.
5. Verify WEB Interface Functionality:
- After the machine reboots, check if the web interface is displaying correctly.
- If it is, change the IP settings back to DHCP.
- The machine should now operate in DHCP mode with the web interface displaying correctly.
Our technical team is actively working on developing a new firmware to permanently fix this issue. We appreciate your patience and understanding in the meantime.
Thank you for your cooperation.
Best regards,
尊敬的客户:
我们知道一些客户在 KS0 Ultra机器上遇到了网页显示问题。虽然我们的技术团队正在进行新的固件更新以解决此问题，但我们建议使用以下临时解决方案:
临时解决方案：将IP模式改为静态IP
1. 访问IP设置：
-转到IP设置页面。
-在IP配置下，将协议更改为“静态”。
2. 如果主机名、IP、子网掩码、网关和DNS服务器不为空：
-直接在IP栏位输入一个新的静态IP，然后储存。
3. 如果主机名、IP、子网掩码、网关和DNS服务器为空：
-从另一台运行中的计算机（例如另一台 KS0、 KS0 PRO等）检索这些详细信息。
-将信息复制到相应的字段中。
输入一个新的静态IP（确保它不与其他设备冲突；暂时关闭其他机器会有帮助）并保存。
4.在重新启动时忽略任何错误:
-计算机在重新启动时可能显示错误；您可以忽略此错误。
-机器现在应该重新启动与静态IP设置保存。
5. 验证WEB界面功能:
-机器重新启动后，检查网页界面是否显示正确。
-如果是，更改IP设置回DHCP。
-机器现在应该在DHCP模式下运行，Web界面显示正确。
我们的技术团队正在积极开发一种新的固件来性地解决这个问题。在此期间，我们感谢您的耐心和理解。
谢谢你的合作。
致以诚挚的问候，
